Digital Engineering/Product Support and Maintenance

Product Support and Maintenance

Product Support
and Maintenance

Q: What is software support and maintenance?

The ongoing work of keeping software running well after launch, including fixing issues, applying updates and improving performance, usually under agreed service levels.

Q: What is the difference between support and maintenance?

Support responds to issues as they arise. Maintenance is the proactive work that keeps software healthy. We provide both together.

Q: How much does software maintenance cost?

It is usually a predictable monthly plan, sized to how critical and complex your software is. We share clear tiers on your first call.

Q: Can you maintain software you did not build?

Yes. We can take over and support existing software after a short assessment.

Q: Do you offer guaranteed response times?

Yes. Our plans include defined response and resolution service levels.

Q: Can you keep adding features too?

Yes. Plans can include ongoing enhancements, not just fixes and patches.

Software is never finished. We keep your products fast, secure and evolving long after launch, so they keep earning their place. A decade of craft, 250+ products shipped across 20+ countries.

Get a support plan See our work

System healthOperational

99.98%

uptime, last 90 days

What is product support and maintenance

Product support and maintenance is the ongoing work of keeping software running well after launch, including fixing issues, applying updates, improving performance and adding features. Noseberry provides reliable support and maintenance under clear service levels, so your software stays secure, current and dependable over its lifetime.

Where we come in

Software that works, but has no one dependable maintaining it.

Bugs and issues that linger because the original team has moved on.

Products that need regular updates, security patches and improvements.

A need for predictable support with clear response times.

What we cover

Everything that keeps software healthy.

Bug fixing and issue resolution

Issues found, triaged and resolved before they spread.

Security updates and patching

Stay protected as threats and dependencies evolve.

Performance monitoring and optimisation

Keep software fast as usage and data grow.

Feature enhancements

Small, steady improvements that keep the product moving.

Dependency and platform upgrades

Keep frameworks and platforms current and supported.

Support under clear service levels

Defined response and resolution times you can rely on.

Support or maintenance?

You need both. We provide them together.

Support responds to issues and requests as they happen, keeping users unblocked. Maintenance is the proactive work that keeps software healthy, updates, patches, performance and dependency upgrades. You need both, and we provide them together under one plan.

How it works

Flexible plans, matched to how critical your software is.

Defined service levels

Support tiers with clear response and resolution times.

Proactive maintenance

Monitoring and scheduled maintenance, not just firefighting.

One point of contact

A clear owner and transparent, regular reporting.

Software we did not build

We can take over and support existing products too.

Our support stack

Built for reliability.

Monitoring

Prometheus, Grafana, cloud-native tooling

Delivery

CI/CD for safe, low-risk updates

Ticketing and reporting

Clear, transparent workflows

Cloud

AWS, Azure, Google Cloud

Selected work

Software we keep at its best.

99.98%uptime

SaaS · Mission-critical platform

Frequent outages were eroding customer trust.

Proactive monitoring and maintenance lifted uptime to 99.98%.

< 2 hrsresponse time

E-Commerce · High-traffic store

Issues sat unresolved with no accountable team.

Introduced defined service levels with sub-two-hour response.

Zerohandover gap

Enterprise · Inherited system

The original build team had moved on, leaving a gap.

Took over an unfamiliar codebase with no disruption to users.

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Why teams choose Noseberry for support

Dependable, by design.

Dependable, senior engineers.
Clear service levels, not vague promises.
Proactive maintenance, not just firefighting.
We can support software we did not build.
And full transparency throughout.

2M+

lives touched

15+

Fortune 500 clients

250+

products delivered

20+

countries

Support and maintenance, answered.

What is software support and maintenance?

The ongoing work of keeping software running well after launch, including fixing issues, applying updates and improving performance, usually under agreed service levels.